Privacy Policy
Effective date: January 1, 2025
1. Who We Are
BoxPort ("we", "our", "us") operates the marketplace at boxport.io, a platform for buying and selling shipping containers in the United States. We are based in Chicago, IL. Questions about this policy can be directed to hello@boxport.io.
2. Information We Collect
We collect information you provide directly:
- Account information (name, email address, password)
- Profile information (business name, phone number, location)
- Listing content (photos, descriptions, pricing)
- Payment information (processed securely by Stripe — we do not store card numbers)
- Communications with other users or with BoxPort support
We also collect information automatically:
- IP address and browser type
- Pages visited and time spent on the platform
- Cookies and similar tracking technologies
3. How We Use Your Information
- To operate and improve the BoxPort marketplace
- To process transactions and facilitate escrow payments
- To send transactional emails (order confirmations, dispute updates)
- To verify seller identity and prevent fraud
- To respond to support requests
- To comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We share it only with:
- Stripe — to process payments securely
- Transaction counterparties — buyers and sellers see each other's relevant contact information once a transaction is confirmed
- Service providers — hosting, email, and analytics providers who are contractually bound to protect your data
- Law enforcement — when required by law or to protect the rights and safety of users
5. Cookies
We use cookies to keep you logged in, remember your preferences, and understand how the platform is used. You can disable cookies in your browser settings, but some features may not work as expected.
6. Data Retention
We retain your account data for as long as your account is active. Transaction records are retained for a minimum of 7 years for legal and financial compliance. You may request deletion of your account by emailing hello@boxport.io.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your account and associated data
- Opt out of marketing emails at any time
To exercise any of these rights, email hello@boxport.io.
8. Security
We use industry-standard security measures including SSL encryption, secure password hashing, and access controls. Payment processing is handled entirely by Stripe and is never stored on BoxPort servers.
9. Changes to This Policy
We may update this policy from time to time. We'll notify registered users by email of any material changes. Continued use of BoxPort after changes take effect constitutes your acceptance of the updated policy.
10. Contact
Questions or concerns about this Privacy Policy? Email us at hello@boxport.io.